Help
Frequently Asked Questions
FAQ
Common questions
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What is hidden inside the candle?
Each Miaamor candle conceals a surprise — a piece of jewelry, a crystal, or a symbolic charm. The reveal happens slowly as the soy wax melts away.
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Is the hidden item safe?
Yes. Every hidden item is sealed in protective wrap and embedded deep enough that you only reach it after the wax has melted around it. Always follow the candle care instructions on the box and trim the wick to ¼ inch before each use.
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How long does shipping take?
Standard EU delivery is 3–5 business days. Free shipping on orders over €150. Tracked across the EU.
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Can I return a candle?
Unopened, unlit candles can be returned within 14 days of delivery. Lit candles or revealed surprises cannot be returned for hygiene and authenticity reasons.
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What wax do you use?
100% natural soy wax, hand-poured in small batches. No paraffin, no synthetic blends, no animal byproducts.
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How long does each candle burn?
Standard 300g candles burn for 45+ hours. Larger 500g candles burn for 60+ hours. Burn time is printed on each box.
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Is it gift-ready?
Every Miaamor candle ships in our signature gift box with a hidden-treasure card. No wrapping required — just add a personal note at checkout if you'd like.
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How does the subscription work?
Pick a tier on the Subscription page and we'll deliver a new candle, fragrance, and hidden treasure each month. Free shipping. Cancel anytime from your customer account.