Shipping Policy

This Shipping Policy explains how orders placed through the Miaamor online store are processed and delivered.

Seller

Business name: Horváth Anett e.v.

Registered office: 2151 Fót, Bokor utca 46/2a., Hungary

Email: miamorcandle@gmail.com

Available Shipping Methods

The currently available shipping methods, delivery countries, delivery fees, free-shipping thresholds and estimated delivery times are displayed during checkout before the order is placed.

Before completing the order, the customer can review the total amount payable, including product prices, applicable shipping fees and any other costs shown at checkout.

Domestic Shipping

Domestic shipping may be available through courier delivery, parcel point delivery or other delivery methods shown at checkout.

The exact domestic shipping options, fees and delivery times depend on the customer’s delivery address and the shipping methods enabled in the store at the time of ordering.

International / EU Shipping

International shipping may be available to selected countries within the European Union and other supported regions. The currently supported countries, delivery options, fees and estimated delivery times are displayed during checkout.

If a country or delivery method is not available at checkout, the store may not currently support shipping to that destination.

Delivery Times

Estimated delivery times are displayed or communicated during the order process. Delivery times may vary depending on the destination country, courier workload, holidays, customs or logistics delays, and the availability of the ordered products.

If a significant delay occurs, we will make reasonable efforts to inform the customer using the contact details provided with the order.

Incorrect or Incomplete Address

The customer is responsible for providing accurate and complete shipping information. Miaamor is not responsible for delays or failed delivery caused by incorrect, incomplete or outdated shipping details provided by the customer.

Failed Delivery

If delivery fails because the customer is unavailable, refuses delivery, or provides incorrect contact or address details, additional shipping costs may apply for re-delivery or return shipping, depending on the courier’s rules and the circumstances of the order.

Damaged Parcels

If the parcel is visibly damaged upon delivery, please report the issue to the courier where possible and contact us as soon as possible at miamorcandle@gmail.com.

Please include:

 
• your order number,
 
• photos of the damaged parcel,
 
• photos of the damaged product,
 
• a short description of the issue.

Shipping Prices and Free Shipping

Current shipping prices, free-shipping thresholds and available delivery methods are shown during checkout. These may change from time to time and may depend on destination, order value, delivery method and active store settings.

Contact

If you have questions about shipping, please contact us at:

miamorcandle@gmail.com